POLICY DI REFUND E RETURN

Our philosophy is to guarantee the full satisfaction of all our customers, even in the case of returns. For this reason if within 14 working days of delivery of the goods, you are not satisfied with the products purchased, you can request the return and obtain a refund of the purchase price (Ref. to the current regulation on right of withdrawal to favor of consumers art.52 and following Legislative Decree 206/2005).

To be eligible for a return, your item must be unused and in the same condition in which the you received. This means that the products must be in perfect condition (unused, unwashed, with the internal and external labels still attached, without repairs and with the corresponding purchase). Must be also in original packaging

Additional articles not returnable:

- Cards gift

Returns must always be made in the same market in which the purchase was made. Based on the terms of which above, is possible to return a article at a office post office / point of collection, requesting the label from your account on our website. To complete the return, we need a receipt or of a test purchase order.

Yes please of not return the purchase to the manufacturer.

Bioph Italia srls reserves the right to refuse the return if the time limit has been exceeded, if the products are not in the same conditions in which they were sent and / or if they do not comply with our conditions of return. Bioph Italia srls can withhold the refund until we have received the goods or until to when the user not will have provided proof of having sent it back!

Note:

If you want to return items from more than one order, it is essential to request collection for each of them and in base to number of boxes that si want to return. Bioph Italia srls not is responsible for the return of items purchased in orders different

and / or returned with the request for withdrawal of a order different.

In choosing a delivery method not covered by our return conditions, we believe that it is under your responsibility and that, in case of loss, you will have to bear the direct cost of both the shipment and of the product

Refunds

One once received and inspected the your returned, ti we will send an email for inform you that we have received the your returned item. Vi we will notify also approval or the rejection of the your refund.

If you are states approved, i refunds will be made using the same method of payment used for process the order in a maximum of 7 working days, depending on your bank and the payment method used

If you haven't received a refund yet, check your bank account again, as there is often a certain time of processing before than a refund is posted.

If you have done this and not you have still received the your refund , vi please of contact us at the address

info@biophitalia.it

If the refund amount is not correct, please contact our Customer Service, and we will resolve the problem as soon as soon possible

Substitutions

We only replace products if they are defective or damaged. If you need to replace them with the same item, send us an email to the address info@biophitalia.it and send the your article at the address indicated in mail of reply.

Shipment

To return the product it is necessary to ship the product via any traceable shipping service. If choose shipment without option of "tracing" - not we can guarantee that the we receive.

You will be responsible for paying the shipping costs for returning your item. shipping charges are non-refundable. If a refund is received, the cost of return shipping will be deducted from the refund.

A second of location in which si lives, the time which can request the product exchanged for reach user can vary If yes sends a article upper a € 200,00, yes should consider use of a service of shipment